FLYCONNECT LIMITED TERMS & CONDITIONS OF BOOKING

1.1 What these terms cover

These terms and conditions govern the sale of flight arrangements by Fly Connect Limited (referred to as "We," "Us," or "Our"). They apply exclusively to flight-only bookings. When you book a flight with us, we act solely as an intermediary agent, facilitating your flight arrangement with a third-party supplier, typically an airline. You will enter into a contract directly with the Supplier/Principal (the airline or other flight provider), and the terms and conditions of that contract will apply to your flight booking. It is important to distinguish that these terms and conditions only apply to flight arrangements.

1.2 Definitions

In these terms, the following definitions apply:

2.1 Who we are

Fly Connect Limited is a travel agency specializing in flight bookings, and we are committed to providing high-quality services for all your travel needs. Our company is registered in England and Wales under the company number 16152024. Our registered office is located at 7 Oriel Avenue, Oldham, Greater Manchester, OL84HJ, England. This address also serves as our postal address for official correspondence.

2.2 How to contact us

If you need assistance or have any queries about your booking, you can reach us through the following channels:

2.3 How we may contact you

In the event that we need to contact you regarding your booking, we will do so by telephone, email, or postal mail. The contact information provided to us during the booking process will be used for communication. If any of your contact details change after booking, please ensure that you notify us immediately so that we can update our records and continue to communicate effectively.

3.1 Definition of Lead Customer

The first person named on the booking (the "lead customer") takes on a central role in the booking process. The lead customer agrees on behalf of all the individuals named on the booking, that they:

1. Have read and understood these terms and conditions and have the authority to agree to them on behalf of all individuals included in the booking.
2. Consent to the collection and processing of personal data as per our Privacy Policy, and is authorized to disclose personal details (including sensitive data, such as health information or dietary requirements) of all individuals on the booking.
3. Are over the age of 18, and where any services have age restrictions, they and all members of the party meet the required age criteria.
4. Are financially responsible for the payment of the booking, including any amounts due for additional services or charges applied by the Supplier/Principal or Fly Connect.

3.2 Authority of the Lead Customer

By making the booking, the lead customer assumes the responsibility of managing the booking, making necessary amendments, and addressing any issues that may arise. The lead customer is the point of contact for any communication related to the booking. This person is also responsible for ensuring that all payments are made on time and for adhering to all terms and conditions related to the booking.

4.1 Formation of Contract

When you make a flight-only booking with us, you are entering into a contract directly with the Supplier/Principal (the airline or other flight service provider). Your contract for the flight arrangements will be subject to these terms and the terms of the Supplier/Principal. Once we send you the confirmation, the contract is considered to be formed between you and the Supplier/Principal. It is crucial to review all details carefully and notify us immediately if any discrepancies arise.

4.2 Our Role as an Agent

We act as an agent for the Supplier/Principal of the flight, and our responsibility is limited to processing your booking in accordance with the flight details you choose. While we facilitate the booking and payment process, the actual provision of the flight services (e.g., the flight itself, baggage handling, etc.) is the responsibility of the Supplier/Principal. Our role does not extend to providing or being responsible for the actual services involved in the flight arrangements.

4.3 Special Requests and Notifications

If you have any special requests, such as specific seat preferences, dietary requirements, or other needs, you must notify us at the time of booking. We will pass these requests on to the Supplier/Principal; however, please note that we cannot guarantee that these requests will be fulfilled, as they are subject to availability and the policies of the airline. Furthermore, we cannot be held liable for any failure by the Supplier/Principal to fulfill these requests.

5.1 Agency Status for Flight-Only Bookings

When you book a flight-only arrangement through us, we act as an agent for the Supplier/Principal. This means that we do not directly provide the flight services, but rather facilitate the booking process. The actual contract for the provision of the flight service is made directly between you and the Supplier/Principal (typically the airline), and you are bound by their terms and conditions.

5.2 Responsibility of the Supplier/Principal

The Supplier/Principal (the airline) is responsible for all aspects of the flight, including any delays, cancellations, or disruptions to the flight schedule. We cannot accept liability for any actions or omissions of the Supplier/Principal. Our responsibility is limited to processing your booking and handling any communication with the Supplier/Principal. In case of any issues or disruptions, you will need to liaise directly with the Supplier/Principal.

6.1 Making a Booking

When you place a booking for a flight-only arrangement, you must provide us with accurate and up-to-date information. This includes, but is not limited to, the names of all passengers, contact details, passport details (if required), and any special requirements. If the information you provide is inaccurate, it may lead to delays or the cancellation of your booking. We cannot be held liable for any issues arising from incorrect information provided by you.

6.2 Booking Confirmation

Once your booking is complete, you will receive a confirmation from us. This confirmation will be sent via email or through our online system. Upon receiving your confirmation, it is your responsibility to check that all details are correct. This includes verifying the flight details, dates, and passenger names as they appear in your passport. If any errors are identified, you must contact us immediately for correction. Failure to notify us of inaccuracies within 48 hours may result in the airline refusing to honor the booking.

6.3 Your Responsibility to Check Documents

It is your responsibility to review all documents sent to you, including the booking confirmation, e-tickets, and any other relevant documents. Please ensure that the details, such as flight dates, names, and other personal information, are correct. If you identify any discrepancies, it is crucial to notify us as soon as possible. If the error is not reported in a timely manner, we may not be able to make changes, and you may be subject to additional fees or penalties imposed by the Supplier/Principal.

6.4 Reconfirmation of Flights

Before your departure, you are responsible for confirming your flight schedule directly with the airline at least 72 hours before your scheduled departure time. Airlines occasionally make last-minute changes to their schedules, so it is essential to reconfirm your flight to avoid any last-minute surprises. Failure to confirm may result in missed flights or additional charges, which will be your responsibility.

7.1 Where to Find the Price

The price for the flight arrangements will be the amount displayed at the time of booking on our website or quoted to you during telephone bookings. We take reasonable care to ensure that the prices displayed are correct, but please note that errors can occasionally occur. If we find a mistake in the price of the flight, we will contact you as soon as possible to inform you of the error and to discuss your options, including either accepting the corrected price or cancelling the booking for a full refund.

7.2 Currency

The prices listed on our website are generally displayed in British Pounds (GBP) unless otherwise indicated. Currency conversion rates may fluctuate, and the final amount charged may differ slightly depending on the exchange rate applied by your bank or credit card provider at the time of payment. We do not guarantee any specific exchange rates, and the final price may vary based on your payment method and currency fluctuations.

7.3 What Happens If the Price is Incorrect

In rare cases, despite our efforts to ensure accuracy, an incorrect price may be displayed due to a system error. If this happens, we will notify you of the discrepancy and offer you the option to either accept the corrected price or cancel the booking for a full refund. If a pricing error is evident and could reasonably have been recognized by you as a mistake (such as a price significantly lower than expected), we reserve the right to cancel the booking and refund any payments made.

7.4 When You Must Pay and How You Must Pay

For flight-only bookings, full payment is required at the time of booking. You must ensure that the payment method you use is valid and has sufficient funds to cover the total cost of your booking. We accept various forms of payment, including credit and debit cards such as Visa, Mastercard, American Express, Delta, Maestro, and others. If a payment is not processed successfully, we may not be able to confirm your booking, and the flight arrangements may not be secured.

8.1 Flight-Only Exemption for fully Paid Ticket

For most flight-only bookings, you will be required to pay the full price of your flight directly to the Supplier/Principal (the airline) at the time of booking. Once the payment has been processed, the Supplier/Principal will issue an e-ticket for your flight. This means that your flight is confirmed, and no further action will be required from our side. As these tickets are issued directly by the airline, they are exempt from ATOL protection, and you will be required to follow the airline's policies and procedures in case of any changes or cancellations.

9.1 How to Request a Change

If, after confirming your flight booking, you wish to make any changes to your flight details (such as changing the date or time), you must notify us in writing. Upon receiving your request, we will contact the Supplier/Principal (the airline) to determine if the changes are possible and to assess any potential additional costs involved. It is important to note that changes to flight-only bookings are subject to the terms and conditions of the airline, and not all changes may be permissible, especially if the flight has already been confirmed.

9.2 Administration Fee

In cases where changes to your booking are possible, we will charge an amendment fee of £40 per change, per person. This fee covers the costs associated with making the amendments to your booking, including any communication with the Supplier/Principal and handling of the process. Please note that this amendment fee is in addition to any charges imposed by the Supplier/Principal for changes to your flight, such as fare differences or change fees.

10.1 Your Right to Cancel

You have the right to cancel your confirmed flight booking at any time prior to the scheduled departure. However, please be aware that cancellations may be subject to penalties, which can vary depending on the airline's terms and conditions. If you wish to cancel your booking, you must notify us in writing, either by email or postal mail, providing your booking reference number and details of the passengers included in the booking.

10.2 Cancellation Charges

The cancellation charges applicable to your flight booking are determined by the Supplier/Principal (the airline). These charges can range from a small fee to the full cost of the flight, depending on how close the cancellation is to the departure date and the type of fare purchased. We also charge an administrative fee of £40 per person for processing cancellations. Please be aware that certain low-cost and non-refundable fares may not allow any refunds, and in such cases, you will not be entitled to a refund unless stated otherwise by the airline.

10.3 No Cooling-Off Period

Please note that the Consumer Contracts Regulations 2013 do not apply to flight bookings, which means you do not have a 14-day "cooling-off" period to cancel your flight and receive a full refund. Once the booking is confirmed, the terms and conditions of the Supplier/Principal will apply, including cancellation policies that may not allow for a refund if you cancel after confirmation.

10.4 Cancellation of Non-Refundable Flights

For non-refundable flight bookings, if the ticket is not refundable, the payment will be forfeited. If applicable, we may attempt to assist you in obtaining a partial refund from the airline if recoverable taxes or fees are involved. However, in the case of non-refundable tickets, any amount refunded by the Supplier/Principal will be issued as a Fly Connect electronic credit voucher, which will be valid for 12 months from the date of issue.

11.1 Agency Role and Limitations

As an agent for the Supplier/Principal (the airline), our responsibility is limited to the booking and processing of your flight arrangements in accordance with your instructions. We do not provide or operate the flight services themselves, and as such, we cannot be held responsible for issues arising due to the actions or omissions of the airline. Any delays, cancellations, or changes to your flight schedule are the responsibility of the Supplier/Principal.

11.2 Our Maximum Liability

In the event that we are found liable for any issue concerning your booking, our maximum liability to you is limited to the total cost of the booking paid to us (excluding any third-party fees, taxes, or charges). We cannot be held liable for any indirect losses or consequential damages, such as lost income, business interruption, or missed connections.

11.3 No Liability for Airline Issues

We do not accept responsibility for any issues arising directly from the actions or decisions of the airline, such as flight delays, cancellations, or refusals to board. We will assist you in contacting the Supplier/Principal and resolving any issues, but we do not assume responsibility for such disruptions. If your flight is delayed or canceled, please contact the airline immediately for compensation or alternative arrangements in accordance with the relevant airline policy.

12.1 Supplier/Principal Changes

Since we act as an intermediary between you and the Supplier/Principal (the airline), we cannot be held liable for any changes or cancellations made by the Supplier/Principal. In the event that the airline changes the flight schedule, cancels the flight, or makes any other significant alteration to your booking, we will inform you as soon as possible.

12.2 Rebooking and Refunds

If the Supplier/Principal makes significant changes to your flight (such as a schedule change or flight cancellation), we will, where possible, assist you in obtaining a refund or rebooking on an alternative flight. The refund will be processed once we receive the funds from the airline. Please note that our ability to issue a refund is contingent upon the airline's refund policies and timelines.

12.3 No Liability for Airline Cancellations

We are not responsible for any compensation or reimbursement for cancellations made by the airline. If the airline cancels your flight, you must communicate directly with them to arrange an alternative flight, request compensation, or apply for a refund.

12.4 Emergency Situations and Force Majeure

In cases of force majeure, such as natural disasters, acts of terrorism, or civil unrest, we will not be responsible for any cancellations or changes to your flight arrangements. We will assist you in any way possible, but these circumstances fall beyond our control, and we will not be liable for any resulting costs or changes. The Supplier/Principal may also be impacted by such events, and any changes to your booking will be subject to their policies.

13.1 Failure of Third-Party Suppliers

While we make every effort to ensure that the flight services are arranged in accordance with your expectations, we cannot be held liable for the performance or non-performance of any third-party suppliers, including the airlines. If there is a problem with the flight service provided by the airline, such as delays, cancellations, or issues with boarding, we will act as an intermediary to resolve the issue with the Supplier/Principal. However, any compensation or liability lies with the airline or relevant third-party provider, not with us.

13.2 Limitations of Liability

In cases where we are found liable for any issue concerning your flight booking, our liability will be limited to the amount paid for the flight arrangements, excluding any additional services or third-party fees. We do not accept liability for any additional costs you may incur as a result of changes or disruptions, including but not limited to lost time, missed connections, or additional accommodation.

13.3 No Liability for Disruption or Delay

We are not responsible for any delays or disruptions that occur during your flight journey, including delays caused by weather conditions, mechanical failures, security issues, or any other unforeseen circumstances. The airline is responsible for addressing these matters and complying with applicable laws regarding passenger compensation. You may be entitled to compensation directly from the airline under EC Regulation No. 261/2004 (for European flights) or other relevant regulations based on your flight itinerary.

14.1 Travel Insurance

It is your responsibility to purchase adequate travel insurance that covers you for the full duration of your trip. Travel insurance should cover potential disruptions to your flight, including flight cancellations, delays, lost baggage, medical emergencies, and repatriation costs. While we recommend obtaining insurance, we do not provide or sell travel insurance, and we cannot be held liable for any losses or costs you incur as a result of a lack of insurance. You should verify that the insurance you select covers all necessary aspects of your travel and is suitable for your specific needs.

14.2 Passport, Visas, and Health Requirements

It is your responsibility to ensure that you meet all the passport, visa, health, and immigration requirements for your travel destinations. This includes ensuring that your passport is valid for at least six months beyond your intended return date and obtaining any necessary visas or entry permits for the countries you will visit. You are also responsible for any required vaccinations or medical documentation. We can only provide general advice, and you should consult the relevant authorities or embassies for the most up-to-date and specific requirements for your trip. Failure to comply with these requirements may result in your inability to board the flight or enter your destination, for which we cannot accept responsibility.

14.3 Health and Special Requirements

If you or any member of your party has any medical condition or disability that may affect your ability to travel or participate in certain activities, you must inform us of these conditions at the time of booking. This allows us to provide assistance and, where possible, liaise with the Supplier/Principal (the airline) to ensure that appropriate accommodations are made. If you do not inform us of special requirements before booking, we may not be able to accommodate your needs, and this could result in the cancellation of your booking.

14.4 Behavior and Conduct

You are responsible for your behavior during the flight and while at the airport. If, in the opinion of the airline or any other authority, your conduct or the conduct of any member of your party is causing disruption, distress, or danger to others, the airline may refuse to allow you to board the flight or may remove you from the flight. If your behavior leads to any damages, delays, or legal issues, you will be held responsible and may be required to pay for any costs incurred. Additionally, the airline may impose penalties, including denying you boarding, canceling your flight, or taking legal action if necessary.

15.1 Pre-Booking Medical Conditions

If you or any member of your party has any pre-existing medical condition that may affect your ability to travel, you must disclose this information to us at the time of booking. We are not a specialist company for travelers with medical conditions, but we will do our best to assist you in ensuring that the necessary provisions are made with the Supplier/Principal (airline). If you fail to disclose relevant medical information, we may cancel your booking and charge applicable cancellation fees.

15.2 Fitness to Travel Declaration

The airline will require you to confirm your fitness to travel before you are allowed to board the flight. If you or a member of your party requires any special assistance, such as mobility aids, oxygen, or a specific seating arrangement, you must notify us at the time of booking so that we can communicate with the airline to arrange these requirements. Please be aware that not all airlines are equipped to provide specialized services, and some services may be subject to availability.

16.1 How to Tell Us If You Have a Problem

If you experience any issues with your flight during your travel, you must inform the Supplier/Principal (the airline) as soon as possible to give them the opportunity to resolve the issue. Additionally, you should contact us using the emergency contact number provided in your booking confirmation. We will make every reasonable effort to assist you, but it is essential that you notify both the Supplier/Principal and us promptly so that we can help facilitate a resolution. If you do not contact the airline or us in a timely manner, we may not be able to address the issue adequately.

16.2 Post-Travel Complaints

If, after you return home, you are dissatisfied with any aspect of your flight arrangements or the services provided, you must contact us in writing within 28 days of your return. For flight-only bookings, we will contact the Supplier/Principal (the airline) on your behalf. However, please note that we are not responsible for the actions or omissions of the Supplier/Principal. We will assist you with your complaint but cannot guarantee that the airline will provide compensation or make amends.

17.1 Use of Personal Data

In accordance with our Privacy Policy, we use the personal data you provide to us to process your booking and manage your flight arrangements. We may also use this information to send you updates, promotions, and relevant offers related to your travel or future trips, unless you choose to opt-out of marketing communications. We will never sell your personal data to third parties, but we may share it with the Supplier/Principal (the airline), partners, and service providers who are involved in delivering the travel arrangements, as necessary to fulfill your booking.

17.2 In the Event of Insolvency

In the event of our insolvency or the insolvency of one of our partners or the Supplier/Principal, we may need to disclose your personal information to the relevant authorities, such as the Civil Aviation Authority (CAA) or other financial protection schemes, to facilitate claims or refunds. This is in accordance with the relevant consumer protection laws and to ensure that your travel arrangements are protected and handled appropriately.

17.3 Data Sharing with Third Parties

While we take great care to protect your personal information, certain travel-related services require us to share your details with third-party suppliers, such as the airline or other transportation providers, to complete the booking and fulfill your travel arrangements. These third parties are responsible for ensuring that your personal data is handled in compliance with applicable data protection laws. By making a booking with us, you consent to this data sharing arrangement.

18.1 Definition of Events Beyond Our Control

In these terms, Events Beyond Our Control refer to any situation that is beyond our reasonable control, which could not have been avoided even if all reasonable measures had been taken. Such situations may include, but are not limited to, the following:

• War, riot, or civil unrest
• Terrorist activity or threat of terrorism
• Industrial disputes or strikes
• Natural or nuclear disasters
• Epidemics, pandemics, or public health crises
• Severe weather conditions, floods, or fire
• Airport, port, or airspace closures
• Restrictions imposed by government or regulatory bodies
• Delays or cancellations caused by the airline or third-party suppliers
• Any other unforeseen event that prevents the proper performance of our obligations to you

18.2 Our Liability During Events Beyond Our Control

If an Event Beyond Our Control occurs and disrupts your travel arrangements, we will make every reasonable effort to assist you in finding alternative arrangements. However, we are not liable for any costs or compensation due to such events, including the cost of additional accommodation, missed transport, or other expenses incurred as a result. Our responsibility to provide services under the contract may be suspended or limited during such events.

18.3 Force Majeure and Flight Disruptions

In the case of flight delays, cancellations, or other disruptions due to Events Beyond Our Control, the Supplier/Principal (the airline) is primarily responsible for handling these issues. You may be entitled to compensation or alternative travel arrangements directly from the airline, depending on the cause of the disruption and the applicable regulations, such as EC Regulation No. 261/2004 for European flights.

19.1 Direct Flights

Please note that a flight described as "direct" may not necessarily mean that it is a non-stop flight. There may be a layover or refueling stop during the journey. Always check with the Supplier/Principal (the airline) for exact details on whether your flight is non-stop or involves any stopovers. Flight times are estimates and may be subject to change due to air traffic control restrictions, weather conditions, or operational requirements.

19.2 Ticket Utilization

If you fail to board the first sector of your flight itinerary, the remaining sectors may be automatically canceled by the airline. In such cases, we cannot accept responsibility for missed connections or unused flights. If you plan to miss a flight or part of your itinerary, you must notify the airline immediately to discuss your options, which may include rebooking or canceling the remaining flights.

19.3 No Liability for Delays

We are not liable for any delays that occur during your flight, whether caused by the airline, weather conditions, technical issues, or other factors outside of our control. Airlines are responsible for providing compensation or assistance in the case of flight delays under relevant regulations such as EC Regulation No. 261/2004 for European flights.

19.4 Community List and Airline Safety

As per EC Regulation No. 2111/2005, we are required to inform you of the "Community List" of airlines that are subject to an operating ban within the EU. You can find this list on the official European Commission website. We also recommend checking your airline's safety record before booking.

19.5 Change of Carrier

If your flight involves changes to the operating carrier (the airline operating your flight), we will notify you as soon as possible. We may not always be able to confirm the exact carrier at the time of booking, but we will provide you with the information once it is available. Changes in carriers or flight schedules do not entitle you to cancel or change your booking unless otherwise specified in these terms.

19.6 Compensation for Flight Delays or Cancellations

If your flight is delayed, canceled, or you are denied boarding, your entitlement to compensation will depend on the airline's policies and applicable regulations. You may be entitled to compensation under EC Regulation No. 261/2004 for flights departing from or within the EU. Please refer to the airline for compensation details and follow their claims process.